154 16 Defining outcomes and deliverables here is a useful distinction to be made between the outcomes and the deliverables of a contract, though the terms are often used interchange- ably. Outcomes can be defined as the results the client wants to achieve ­ the product of the time, skills, energy and other resources put into the assignment. Deliverables are the items or services the bidder undertakes or is required to provide at a specified time and place, rather as a supplier delivers goods T