How to Take This Course This course consists of text material for you to read and three types of activ- ities (the pre- and post-test, in-text exercises, and end-of-chapter review ques- tions) for you to complete. These activities are designed to reinforce the concepts introduced in the text portion of the course and to enable you to evaluate your progress. P RE - AND P OST -T ESTS * Both a pre-test and post-test are included in this course. Take the pre-test before you study any of the course material to determine your existing knowl- edge of the subject matter. Submit one of the scannable answer forms en- closed with this course for grading. On return of the graded pre-test, complete the course material. Take the post-test after you have completed all the course material. By comparing results of the pre-test and the post-test, you can measure how effective the course has been for you. To have your pre-test and post-test graded, please mail your answer forms to: Educational Services American Management Association P.O. Box 133 Florida, NY 10921 All tests are reviewed thoroughly by our instructors and will be returned to you promptly. *If you are viewing the course digitally, the scannable forms enclosed in the hard copy of AMA Self-Study titles are not available digitally. If you would like to take the course for credit, you will need to either purchase a hard copy of the course from www.amaselfstudy.org or you can purchase an online version of the course from www.flexstudy.com. © American Management Association. All rights reserved. http://www.amanet.org/ xiii