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    A Manager’s Guide to Virtual Teams

    • A Manager’s Guide to Virtual Teams

    • By: Yael Zofi

    • Publisher: AMACOM

    • Pub. Date:

    • Print ISBN-13: 978-0-814-41659-4

    • E-Book ISBN-13: 978-0-814-41660-0

    • Pages in Print Edition: 240

    • Subscriber Rating: 0 out of 5 rating0 [0 Ratings]

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    Overview

    Maximize the power of teamwork - even when team members are worlds apart.

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    Top Level Categories:
    Business

    Sub-Categories:
    Business > Management

    Table of Contents

     

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    Copyright

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    Acknowledgments

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    Introduction
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    The Need for Virtual Teams

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    The Virtual Landscape

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    Defining Virtual Teams

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    My Definition of Virtual Teams

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    Working in Virtual Teams

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    How Virtual Teams Differ

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    Success Factors of Virtual Teams

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    Chapter 1: The Three Stages of Virtual Team Development

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    Stage 1--Setup: The Importance of Planning for Virtual Teams
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    Set the Rules of the Road

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    Conduct a Test-Drive

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    Stage 2--Follow-Through: The Importance of Implementation and Performance
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    Drive Accountability (and Trust)

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    Avoid Sharp Turns (Managing Conflict)

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    Stage 3--Refresh: The Importance of Realignment
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    Do a Tune-Up

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    Put It in PARK (Wrap Up)

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    What's Next for Your Virtual Team?

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    Chapter 2: Setting Up Your Virtual Team

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    Importance of Setting Up Your Team
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    Putting the Right Foot Forward . . .

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    Team Destination
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    Clarify Your Team Destination

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    Identify Purpose, Mission, and Goals

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    Determine Project Sponsors and Generate Support

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    Consider Who Will Come Along for the Ride

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    Team Charter: Setting the Course for How You Will Operate

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    Team Rules of the Road
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    Conduct a Team Orientation Session

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    CASE STUDY: Leading a Virtual Team Orientation and Creating Rules of the Road
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    Team Destination Process

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    Team Rules of the Road

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    Team Operating Principles

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    CASE STUDY: Setting Up a Virtual Team . . . Virtually!
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    Steps for Existing Virtual Teams

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    Develop Team Spirit

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    Team Code of Conduct

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    Realignment: Make Adjustments as Necessary

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    In a Nutshell: Mastering the Four Elements of Successful Virtual Teams

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    Chapter 3: Context Communication: Definitions and Challenges
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    Scenario A: On-Site Maria

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    Scenario B: Virtual Maria

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    The Difference?

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    What Is Context Communication?

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    Environmental Cues
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    Environmental Challenge 1: Team Members' Awareness of Tasks and Availability

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    Environmental Challenge 2: Lost Riders

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    Environmental Challenge 3: Multitasking

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    The Medium
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    Written Communication (E-Mail)

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    Voice Communication (Telephone)

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    Virtual In-Person Communication (Video and Web Conferences)

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    Relationships
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    Relationships Challenge 1: Isolation

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    Relationships Challenge 2: Personality

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    Relationships Challenge 3: History

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    Find Your Rhythm

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    The Link Between Context Communication and Accountability

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    Chapter 4: Developing Accountability in a Virtual World
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    Creating Accountability in a Virtual Environment

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    CASE STUDY: Flagging Down Accountability

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    Accountability and Trust . . .

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    Trust--Hard to Build, Easy to Break!

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    Building Trust Starts with You

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    Ten Rules for Building Trust in Your Virtual Team
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    Rule 1: Communicate, Communicate, Communicate!

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    Rule 2: Give Trust to Get Trust

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    Rule 4: Keep Your Commitments

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    Rule 5: Be Consistent

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    Rule 7: Establish Agreements Up Front

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    Rule 8: Maintain Confidences

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    Rule 10: Create Social Time for the Team

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    Creating Trust Synchronization
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    Honesty-Trust Definition

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    Commitment-Trust Definition

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    Representation-Trust Definition

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    The Wheel of Trust[sup(™)]

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    Aligning the Wheel of Trust(™)]: Attaining Accountability
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    What Does Accountability Look Like?

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    Chapter 5: Defusing Conflict and Overcoming Roadblocks
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    Performance Conflict: What Am I Supposed to Do and How Should I Do It?

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    Identity Conflict: Where Do I Belong?

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    Data Conflict: What Should I Focus on First?

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    Social Conflict: Who Are the People on My Team and What Are Their Personalities?

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    What Type of Conflict Is It?

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    Adding the Cultural Factor

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    Reacting to Conflict

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    Dimensions of Conflict

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    Levels of Conflict

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    CASE STUDY: Hurt Feelings Lead to Hurting the Business
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    Resolution of the Conflict

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    Turning Lemons Into Lemonade--Productive Conflict Management

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    Virtual Team Mediation Techniques
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    Mediating Conflict Through a Conference Call

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    CASE STUDY: Can Oil and Water Ever Mix?

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    In a Nutshell--Reducing Virtual Team Conflict

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    Chapter 6: Getting Deliverables Out the Door
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    What Is Difficult About Managing Deliverables?

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    Deliverables Across Time Zones

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    1. Aligning
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    Aligning Goals and Expectations Brings Focus

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    Aligning Interests Energizes and Motivates

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    2. Tracking
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    Tracking and Reporting Mechanisms

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    Tracking Deliverables on a Spreadsheet and in a Progress Report

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    3. Establishing Frequencies
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    Frequency: How Often Do You Communicate with Your Team?

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    Frequency and Completion Rates

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    CPR: Communication, People, Risk Management
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    Deliverables Communications Plan

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    People Plan

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    Risk Management Plan

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    Realignment: Refreshing Your Team's Deliverable Management Strategy

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    Postmortems: Lessons Learned on the Front Lines

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    Chapter 7: Cross-Cultural Communications and Virtual Teams
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    Culture and Communication

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    The Intercultural Disconnect
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    Scenario: Will You Hire Him?

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    The Four Communication Challenges in the Virtual Environment

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    Language Is My Starting Point

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    CASE STUDY: "They're So Nice, It's Too Much"

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    CASE STUDY: Pay Close Attention . . .

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    When Things Get Lost in Translation
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    Virtual Teams Translate English to English

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    What Can You Take Away from These Situations?

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    What Do I Do if They Don't Speak My Language?

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    The Five Clusters That Comprise All Cross-Cultural Interactions
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    Cluster 1: Mindset (the "What")

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    Cluster 2: Persona (the "Who")

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    Cluster 3: Orientation (the "When")

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    Cluster 4: Structure (the "How to Organize")

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    Cluster 5: Process (the "How to Do It")

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    Five Effective Strategies for Cross-Cultural Interactions
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    Strategy 1: Listen

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    Strategy 2: Effectively Communicate

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    Strategy 3: Avoid Ambiguity

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    Strategy 4: Respect Differences

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    Strategy 5: No Judgment

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    CASE STUDY: They Moved Me to . . . a Storage Room

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    Driving Along the Cross-Cultural Highway

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    Chapter 8: Virtual Teams and the Future
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    Moving from Agent of Change to Agent of Connection

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    Seven GlobaLeadership Dimensions
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    Seven Tips to Sharpen Your Vista-Leadership Strategy

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    Seven Tips to Sharpen Your Innova-Leadership Strategy

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    Seven Tips to Sharpen Your Adapta-Leadership Strategy

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    Seven Tips to Sharpen Your Diversa-Leadership Strategy

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    Seven Tips to Sharpen Your Communi-Leadership Strategy

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    Seven Tips to Sharpen Your Collabo-Leadership Strategy

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    Seven Tips to Sharpen Your Edu-Leadership Strategy

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    And the Future . . .
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    Virtual Mindset Shift--The Next Decade

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    It's Time to Refresh Your Team
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    Put It in Park/Wrap Up

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    On Your Way
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    Create Presence

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    Welcome to the Virtual Keyboard Generation

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    Appendix: The Eight Characteristics of High-Performing Virtual Teams
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    2. Members Share Responsibility for Achieving the Mission

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    4. Members Engage in Meaningful Communication with Each Other

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    5. An Easy Flow of Information Exists and Is Communicated Using Various Forms of Technology

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    8. Members Have a Positive Attitude That Spans Time and Distance Challenges

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    Index
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    C

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    E

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    I

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    P

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    R

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    T

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    Z