198 Customer Service Management Training 101 consider that those opportunities may be disguised. Children and elderly people are often our best teachers. When you are forced into a new situ- ation or a situation about which you are not pleased, find the good in it and view it as a chance to learn new skills. When you look at learning as an important part of your growth plan, you will continue to focus on improving and developing as a person. Question the Status Quo When things are going smoothly, you may feel entitled to enjoy the ride. There is nothing wrong with that, as everyone needs a free ride now and then. But do not enjoy the easy times so much that you become too comfortable. Always find ways to make things better, even if they are already pretty good. Look for things that need to be changed, including those within you. Pay attention to bad habits you may be forming and do something to change them.