200 Customer Service Management Training 101 STEP 3: Care for Yourself and Others When you truly care for yourself and others, it shows. People will know that you genuinely appreciate them and are concerned about their well- being. When you show that you care by sending positive messages, you do as much for yourself, if not more, than you do for others. Develop an Attitude of Gratitude Have you considered that the way in which you view the world is the way the world views you? Think about that. How you see yourself has a direct effect on how you see the world and how you present yourself. How you present yourself to others directly correlates to how others are going to respond. If you expect negativity, you will receive negativity. Likewise, when you expect experiences to be positive that is what you will get. What you send out is what you get back. When you train your mind