Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results > PART TWO: MANAGING OTHERS - Pg. 67: Safari Books Online

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Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results

Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results

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Contents

Table of Contents

Acknowledgments

PART ONE: MANAGING YOURSELF

PART TWO: MANAGING OTHERS

4 Communicating Up, Down, Across, In, and Out

5 Training for Excellence

6 Team Building for Success

7 Dealing with Challenges Successfully

PART THREE: MANAGING FOR RESULTS

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PA R T T WO MANAGING OTHERS American Management Association / www.amanet.org