Index acceptance criteria, 118 acceptance criteria (statement of work), 60­61 activities, 49 deliverables vs., 175­177 interrelated, 113 actuals, 126 advisory team, 7 Agile Manifesto, 139­140 agile programming model, 139­140 alliances, creating, 99­100 Al-Qaeda, 116 analogous estimates, 52 attainability (of requirements), 76­77 attitude(s), 3, 118­119 autocratic model (of organiza- tional behavior), 95 backward scheduling, 34 baselines, 124­126 benefits hard vs. soft, 164 measuring, 12­13 bottom-up SDLC model, 139 brain writing, 220 budgeting, 55­57, 113 business analysis, 179 business case, preparing a realis- tic, 163­167 business knowledge and process modeling, 152­153 and requirements, 69­73 business matter expertise, 11­12, 70­71 business process changes, 42 business process(es) basing requirements on, 163 stabilizing requirements through, 83­84 understanding, 71­73 business process modeling, 152­163 and business process knowl- edge, 152­153 case study involving, 161­163 flow charts in, 156­161 in Six Sigma, 154­156 terminology related to, 153­156 business process risk statements, 225 buy-in, achieving, 98­102 Catmull, Ed on job of management, 81 on peer-driven approach, 80 235 American Managememt Association · www.amanet.org