A CKNOWLEDGMENTS Marshall Goldsmith, Jim Guest, John Maxwell, Thomas Monahan, Vineet Nayar, George Reed, Michelle Rhee, Nancy Schlichting, Paul Spiegelman, Michael Useem, Roger Webb, and Pat Williams. Thank you, one and all. Special thanks go to Barbara Allushuski, President of Right Man- agement/Great Lakes Region, for helping me arrange some key inter- views. I also want to thank my editor at AMACOM, Christina Parisi, for believing in this book. The book neared completion just as Christina was delivering her third child; coincidentally, this is the second book of mine Christina has edited while with child. Her fortitude is inspira- tional. Chuck Martin of NFI Research took my ideas for a survey and turned them into workable questions that generated meaningful re-