L EAD FOR P URPOSE that Guest was truly curious as well as genuinely interested in what employees did and how they did it. Guest continues the practice today by eating in the cafeteria with employees. ``I'll make it a point to sit down at different tables. I often sit with people I don't even know . . . and just talk to them.'' For Guest, such exchanges yield insights into what is really going on in his organi- zation. ``I often learn more from [conversations with employees] than I do from reports I get.'' Guest also makes certain that new employees know that his door is open to them. He tells them ``feel free to stop me in the hall or to make an appointment and come to my office.'' True enough, not many do make those appointments, but Guest says, ``I do get stopped in the hall.'' Sometimes Guest will turn those impromptu chats into immediate invitations to his office. This is important to em- ployees. As Guest says, ``It's easy to forget how much a small interaction 21