254 Glossary in terms of advantages for the organization, such as decreases in operating costs or product failures and increases in profit or productivity. business case--Th e justification for a project or program, against which per- formance is compared throughout the life cycle. Typically, the business case contains costs, benefits, risks, and timescales. compliance--Th e ability to operate in the way defined by a regulation. Many or- ganizations are introduced to governance concepts as they begin the process of complying with business regulations, such as Sarbanes-Oxley or Basel II. These regulations are enforced by audits that determine whether business decisions were made by the appropriate staff according to appropriate policies. To pass these audits, organizations must document their decision rights, policies, and records, specifically that each of the decisions was in fact made by the appropri- ate person according to policy. conformance--Th e ability to operate in the way defined by a certain standard established to comply with a regulation.