262 Index Bridge Building, 91, 92, 107­108 Buckley, George, 191 Burgmans, Antony, 34 business agility, 29, 214 business analysis, 77 business benefits, 151 business case, 140 business strategists, 39 business transformation, 29 business units, 135 buy-in, 121­122, 137­138, 186, 223­224 Capability Maturity Model (CMM), 188 CEOs (chief executive offi cers), 112­115, 135, 235, 237 CEO-sponsored Enter- prise Project Gover- with dynamics of project management, 110 elements of, 153 Channel Tunnel project, 158, 159 Chaos Report, 185­186 chief executive offi cers, see CEOs chief financial offi cers (CFOs), 235, 237 chief project offi cers (CPOs), 113­114, 135 Chu, Steven, 170 Churchill, Winston, 178 Clausewitz, Carl von, on uncertainty, 55­56 closeout phase, 142, 157­159 CMM (Capability Matu- rity Model), 188 COBIT (Control Objec- tives for Information competence power, 128 competencies, 104, 108­110 compliance, 60, 178, 210 compliance projects, 74­76 compliance threat, 238 concept phase (project life cycle), 101, 142 concurrent engineering, 181 Conference Board, 90 conflict management, 130 conflicts of interest, 172 consultation, 68, 200 context, 68, 118, 208­209 contextual competency, 104 contractors, 172 control, 41 control activities, 236, see also Governance