Index 263 ment offi ces (CPMOs), 2, 51, 52, 114, 135 COSO (Committee of Sponsoring Organiza- tions), 59, 235­236 cost, 103, 224, 237 CPOs (chief project of- ficers), 113­114, 135 Creating the Project Offi ce (Graham Englung and Paul Dinsmore), xi crisis response, 211 cross-pollination, 41 culture analysis of, 209 corporate, see corporate culture in EPG plan, 208­209 of project management, 110 customer perspective, 45 the Governance of Proj- ect Management," 16 directing, 210 disclosure elements of, 18 in EPG plan, 215 for SOX compliance, 237 see also reporting DOE (U.S. Department of Energy), 165 dot.com bubble, ix Drucker, Peter, on perfor- mance measurement, 143 ECFA (European Com- mittee for Future Ac- celerators), 167­168 education campaigns, 215 Elf-Aquitaine, 6 Elop, Stephen, on changes at Nokia, 42­43 stakeholders in, 3 steps in implementing, 4 timing of, 3­4 see also specific headings Enterprise Project Gov- ernance (EPG) plan, 203­220 context and culture in, 208­209 directing in, 210 examples of, 203­208, 216­219 information needed for, 215 performance evaluation in, 214 portfolio management in, 211 risk management in, 210­211 stakeholder management in, 213­214