Index 26 7 evolutionary, 97 free-market, 98 competitive breeding, 17, 232n concepts, language and description of, 137 confirmation bias, 165 conflict, in American society, 11­12, 228n conflict resolution, ix congruence, 212­216 conservatives, 86, 218 containerization, 102, 249n cooperative behavior, 85 corporate identity, and diversity manage- ment, 56 corporate social responsibility, 118 Cosby, Bill, 37 cost of diversity, 52­60 Coulter, Ann, 167 Council on American-Islamic Relations, 245n Council on Foreign Relations (CFR), 114, 116 countries, variation between, 78­83 county election returns, in presidential elec- tions, 177 Crain Communications, 26 creativity, 159 credibility, of NGOs, 111 customers, salespeople's understanding of, 210 Darwin, Charles, 89 The Expression of the Emotions in Man and Animals, 247n de Lauretis, Teresa, 241n de Waal, Frans, 97­98, 249n "Death Fugue" (Celan), 69 death penalty, 44 decision making, crowds and, 158 Democracy in America (Tocqueville), 19 Democratic party, 156, 184 religious belief and, 82 demography of world, change, 3 designer multilateralism, 117 Diamond, Jared, 235­236n differences, vii vs. commonalities as emphasis, 76 manager awareness of, 140 reconciliation of, 213 stressing, 200 disgust, 86 diversity, 3 cost of, 52­60 needed in science disciplines, 142 Putnam research on, 239n