The Competence Principle: Always Be Learning 211 Learning Is Systematic Keeping a "learning log," a notebook or electronic journal that's always accessible in which you write both questions and answers, will help you better define your learning goals and improve your service performance. Organize your efforts: You can't learn everything at once, so don't try. Focus your lifelong learning program on one area at a time. Put Yourself in Training Use the space below--or your Learning Log--to list five knowledge or skill areas that you would like to improve or add to your talent bank. BUILDING YOUR TALENT BANK 1. _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ 2. _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ 3. _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ 4. _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ 5. _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ American Management Association www.amanet.org