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About the Editors - Pg. 226

About the Editors Ann Thomas brings more than twenty years' experience in consulting and training to each of her clients. Her work has been focused in the areas of improving service quality, diver- sity awareness, generational differences, sales, performance management, and professional development. As the sole licensed facilitator for Performance Research Associates since 1999, Ann's clients include Atlanta Hartsfield- Jackson International Airport; Depository Trust and Clearing Corporation; Marriott ExecuStay; The Mall of America; NuCompass Mobility Services; Turner Broadcasting; Advan- tage Health Systems; Accenture; The Securities Exchange Com- mission; Daimler Chrysler; Plexent; the Universities of Con- necticut, Alabama, Iowa, Kansas, and Texas; Inter-American Development Bank; National Geospacial Agency; The Chicago Mercantile Exchange; and many others. Ann does extensive volunteer work within her community. In her off hours, Ann enjoys working in her garden, walking, sailing, and spending time with her family.