Delivering Knock Your Socks Off Service > Part Three: Communicating Knock Your Socks Off Service > 22 Good Selling Is Good Service--Good Service Is Good Selling - Pg. 114: Safari Books Online

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Contents

Table of Contents

Part One: The Fundamental Principles of Knock Your Socks Off Service

Part Two: The How To's of Knock Your Socks Off Service

Part Three: Communicating Knock Your Socks Off Service

20 Co-Workers as Partners: Communicating Across Functions

21 Exceptional Service Is in the Details

22 Good Selling Is Good Service--Good Service Is Good Selling

When Lines Overlap

When Selling Is Not Good Service

When Selling Is Good Service

23 Communicating with Customers in the Digital Age

24 Putting Your Best E-Mail Foot Forward

25 Responding Positively to Negative Feedback

26 Never Underestimate the Value of a Sincere Thank-You

Part Four: The Problem-Solving Side of Knock Your Socks Off Service

Part Five: Knock Your Socks Off Service Fitness: Taking Care of You

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22 Good Selling Is Good Service--Good Service Is Good Selling "Nothing happens until someone sells something." --Marketing axiom