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Copyright - Pg. ii

Bulk discounts available. For details visit: Or contact special sales: Phone: 800-250-5308 Email: View all the AMACOM titles at: This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Stroman, James. Administrative assistant's and secretary's handbook / by James Stroman, Kevin Wilson, Jennifer Wauson.--4th ed. p. cm. ISBN 978-0-8144-1760-7 1. Secretaries--Handbooks, manuals, etc. 2. Office practice--Handbooks, manuals, etc. I. Wilson, K. (Kevin), 1958­ II. Wauson, Jennifer. III. Title. HF5547.5.S8163 2012 651.3--dc23 2011018172 © 2012 James Stroman, Kevin Wilson, Jennifer Wauson All rights reserved. Printed in the United States of America.