C H A P T E R 17 Troubleshooting Computer Problems There is nothing more upsetting than being in the middle of an important project and having trouble with your computer. Almost every computer user has experienced times when his or her computer didn't operate properly. Perhaps the computer crashed and lost your work before you saved. Perhaps the computer started running very slow- ly or wouldn't turn on at all. In many cases, just turning a computer off and back on does the trick. This process, called rebooting, resets the computer's memory, process- es, and programs. Sometimes, though, you need to do more than reboot, but you must determine what you should do. Many people are afraid to troubleshoot computer problems; the solutions, however, to some of the most common problems can be quite simple. With some help, you can diagnose and correct most problems. In most large offices, a computer Help Desk is available. If you experience a prob- lem, you can call the Help Desk and they will send someone to take a look at your computer. In smaller businesses, you may have to call an outside vendor, who may first attempt to troubleshoot the problem over the telephone. Whether you work for a large or small business, though, the result is the same: lost time. This chapter will help you troubleshoot some of the most common problems your- self so you can get back to work without waiting for a service technician. There are separate sections for Windows PC troubleshooting and Macintosh troubleshooting. Make sure you consult your owner's manual before you open your computer and attempt any repairs yourself. Microsoft Windows PC Troubleshooting Computer Won't Turn On If your computer won't turn on, you first need to check the simple stuff. Look to make sure the power cord has not come loose from the wall or the back of the computer. Check the switch on the surge protector. Make sure the surge protector is turned on and plugged in. Has the surge protector blown a fuse? If so, you may be able to push the reset button to reset the surge protector. Make sure there is power to the wall out- let where the computer or surge protector is plugged in. Will anything else work in this outlet? 209 American Management Association · www.amanet.org