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CHAPTER 10: CLOSING A PROJECT > Closing Project Procurements - Pg. 271

+ CLOSING A PROJECT 271 Claims often happen when requirements are not well de- fined and approved by the project customer, and when scope verification is lacking throughout the project. Yes, the project can take longer when the project customer is involved in multi- ple inspections of the work, but this is less painful (and often less expensive) than managing claims and going to court. Involving the stakeholder is good stakeholder management and effective communication. PROJECT COACH: When an issue arises in a project, it's always best to deal with it immediately. Issues should be resolved quickly and amicably between your business and the project cus- tomer. Issues can escalate to claims and tear down the prof- itability of the project and your business. Clear requirements, consistent communication, and teamwork can prevent many claims from ever happening. Closing Project Procurements You may have hired contractors and vendors to complete por- tions of your project. When you hired these contractors and vendors, you created a contract to define the obligations of your company and of the vendor. Just as you and your project cus- tomer have a contract describing the project work and the con- ditions for acceptance, so too do you and the vendors. When the vendors complete their obligations in the proj- ect and report that their work is complete, it's up to you to carry out scope verification for confirmation of the work. You'll in- spect the products, services, or project work that the vendor has completed for accuracy of the work and confirmation of American Management Association · www.amanet.org