The Supply Chain Operations Reference Model Figure 1-2. Value Chain frameworks. 13 Source 1996­2011 Supply Chain Council, Inc. ALL RIGHTS RESERVED. Used with permission. defines the design part of the Value Chain as the integration of PLAN, RESEARCH, DESIGN, INTEGRATE, AMEND, and ENABLE processes. Chapter 19 will discuss how these process models can be used with SCOR to drive overall value chain performance improvement. Using SCOR to Drive Supply Chain Improvement For all its power and flexibility, the SCOR model is still essentially a series of definitions for processes, metrics, and leading practices. Simply having the ``dictionary'' doesn't do any good for a business. To use SCOR, it is necessary to add effective change management, problem-solving techniques, project management discipline, and business-process engineering techniques. Supply Chain Excellence is a handbook on how to use SCOR with a refined five-step formula that has been tested and proven in the course of more than 100 projects on six continents, in ten languages and with six enterprise software systems, incorporating Lean and Six Sigma, growing sales and profits, improving inventory turns, increasing productivity, and making customers happier. American Managememt Association · www.amanet.org