138 Supply Chain Excellence The project description attempts to identify known changes and best practices that will guide the project. The problem statement summarizes the phrase from the brainstorm event and other relevant individual disconnects that accurately de- scribe the issues at hand. Project objectives include known outcomes that need to occur for the project to be considered successful and for benefits to be realized. These will include impact or changes regarding trading partners, the organization, processes, people, technology, goals, and metrics. Scope potentially specifies the product, customer, supplier, proc- ess, metric, system (data), and organizational functions that will be used to identify the future solution. Scope may be equal to the one defined in Phase 1; it also is common to refine the scope yet again knowing that the implementation will scale as needed. Potential issues and other assorted barriers are presented in a bul- leted list in the implementation project charter that attempts to high-