Index 277 implementation resources, 139 improvement projects, running out of ideas for, 7 Improving Performance: How to Manage the White Space on the Organization Chart (Rummler and Brache), 231 income statement, 43 industry comparison spreadsheet, 67 review, 74, 75­77 for value chain, 245 information, reporting capability, 20­21 initial data review, 74­80 in-stock percentage, 156 integration testing, of SAP solution, 222 internal profile, in business context sum- mary, 44­45 interview, see staple yourself to order in- terview interview and diagramming process, 163 introvert, in design team personality fac- tors, 33­34 inventory, 19, 21 inventory days of supply, 102 invitees, to brainstorm event, 108­109 Kaplan, Robert, 247 kickoff, 55­57 date for implementation project, 151­153 knowledge of core team members, 31 minimizing loss, 146 lead time, working-capital impact of, 133 leaders predefined roles for brainstorm event, 111 role in business context summary, 38 Lean Six Sigma program, 19, 33 Learn How to Sell stage, and value chain excellence, 244 Learning Quotient (LQ), 242 Supply Chain Excellence project char- ter, 261­272 tactical planning in SCOR Level 3 blueprint, 179 tactical planning SCOR process blue- print, 186 technology products group project portfolio summary, 127­128 technology products scorecard with competitive requirements, 90 To-Do list, 237­238 web conference, 82­84 functional testing, of SAP solution, 222 functional thinker, 32 functionality of SAP, configuring, 225 Gantt chart, 140 gap analysis, 91 Gartner Inc., 232 global projects, change in schedule, 146 global storage folder, 73 global supply chains, problems from mis- alignment, 2 goals, aligning with strategy, 23­24 gross margin, 44 Harvard Business Review, 164 holistic data warehouse, 157 dedicated supply chain reporting ca- pacity, 162 implementation as template, 160 structure, 159 hoovers.com, 43, 67, 247 humor, of evangelist, 25 Imation, 9 implementation management guide (IMG), 225, 226 implementation of project initiating, 147­148, 149­162 schedule and kickoff date, 151­153 implementation project charters, 137­140 American Managememt Association · www.amanet.org