54 INTENTIONAL consulting firm of trained performance artists who use dramatic techniques to help leaders improve their effectiveness. They de- scribe it as "Let thoughts go, let feelings be." The idea is that even performers at the top of their craft get nervous. It's a physical reac- tion. Instead of fighting it and resisting, learn to observe it and ac- knowledge it as purely a physical effect with no link to your ability to perform effectively. When your heart starts racing, simply think, "That's interesting" or "It's really pounding now." Accept the feeling. Dwell on it for a moment. Perhaps even name it: "There's my crazy telltale heart again." But don't conclude that it will make you un- successful. Often when the anxiety kicks in, the act of resisting cre- ates a negative spiral because we usually can't stop our reaction. It creates fear. This technique isolates it, acknowledges it, and enables us to move on. If It Doesn't Come Easy, Join the Club If this chapter hits home, you're in good company. You can have a