Bulk discounts available. For details visit: www.amacombooks.org/go/specialsales Or contact special sales: Phone: 800-250-5308 E-mail: specialsls@amanet.org View all the AMACOM titles at: www.amacombooks.org This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Author's Note: All case studies are based on actual clients; however, in order to protect client confidentiality, names and details have been changed unless specificially called out by full name or company. In general, case studies are composites of multiple persons to be most illustrative of the author's point. Library of Congress Cataloging-in-Publication Data Hedges, Kristi. The power of presence : unlock your potential to influence and engage others / Kristi Hedges. p. cm. Includes bibliographical references and index. ISBN-13: 978-0-8144-1773-7 ISBN-10: 0-8144-1773-6