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Conflict Management and Resolution > Administration/Operational Support Goals - Pg. 32

Conflict Management and Resolution Early Career Goals 6 Heed the adage, "It's not what you say but how you say it" 6 Put others' needs ahead of your own, and expect them to respond in kind 6 Always develop cooperative relationships, and look for common ground 6 Perception is reality until proven otherwise; therefore, always hold yourself accountable for your own perception management 6 Restate the other 's point of view before offering an alternative solu- tion 6 Make appropriate use of the human resources department and other internal resources when problems must be escalated 6 Welcome and encourage others' feedback so that they are comfort-