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Conflict Management and Resolution > Senior Leader Goals - Pg. 34

34 CONFLICT MANAGEMENT AND RESOLUTION 6 Never lecture or criticize, but rather explain your point of view as objectively as possible, while respecting the other sides' opinion 6 Don't allow problems to fester, and don't carry resentment with you 6 Be willing to follow through with appropriate consequences, such as corrective action or termination, if a subordinate is unable or unwilling to alter behavior 6 Always involve your subordinates in the solution by stating, "We have a problem that I'll need your help to fix" Senior Leader Goals 6 Address performance and conduct problems head-on 6 When in doubt, always err on the side of compassion 6 Avoid insensitive language like, "Why did you do that?" or "What were you thinking?" 6 Recognize your ability to instill fear in others, and ensure an even playing field by welcoming others' ideas