Human Resources Benefits Administrator 6 Field calls from employees with a positive sense of customer service regarding health, dental, life, disability, leaves of absence, 401(k) administration, and PTO 6 Assist in the analysis, design, delivery, and administration of all bene- fit programs for active, former, and retired employees 6 Ensure that all benefits plans are in compliance with applicable statutes and regulations 6 Maintain all benefits files in compliance with established record retention requirements 6 Provide the initial response to employee benefit questions, and escalate to another resource within 24 hours if you can't resolve the matter at your level 6 Serve as your company's primary contact with benefits vendors for resolution of employee issues regarding workers' comp, FMLA, and