82 PROBLEM-SOLVING SKILLS AND RESULTS ORIENTATION 6 Address problem issues head-on in a proactive fashion 6 Ask more questions to help employees rethink and reframe the prob- lem to generate multiple solutions 6 Don't oversimplify and choke off alternatives too early in the problem-solving process Senior Leader Goals 6 Help your group leaders add bullets of accomplishments to both their resumes and their year-end self-evaluations to develop more of an achievement mentality 6 Don't be so results driven that you fail to properly define the initial problem 6 See visionary leadership through creative problem solving as your primary responsibility within your company 6 Focus your department heads on doing the right things, not just doing things right 6 Avoid sharp reactions that can stifle risk taking and thinking outside