90 QUALITY 6 Consistently rely on your computer 's spell-check feature before e-mailing 6 Reread any and all proposed correspondence for grammar and syn- tax accuracy 6 Take notes and write down instructions in order to replicate results in the future 6 Write e-mails as if every message was going to be blown up on the cover page of The New York Times 6 Implement measurement tools that increase efficiency and reduce costs Individual Contributor Goals 6 6 6 6 Establish yardsticks for continuous improvement Remain customer oriented, flexible, and responsive Employ sequencing and flowchart software to anticipate roadblocks Nurture your network of industry experts and peers as a reliable resource to turn to when brainstorming about trends among the