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Quality > Senior Leader Goals - Pg. 91

QUALITY 91 6 Document the measures of quality and high performance that you expect 6 6 6 6 Focus your team on not getting bogged down in analysis paralysis Don't allow error rates to exceed acceptable thresholds Conduct ongoing self-audits to ensure maximum efficiency Teach team members to rely more on documentation than on their memories cations, and accreditation 6 Encourage all team members to pursue appropriate licenses, certifi- 6 Address substandard work quality issues directly and in a timely manner Senior Leader Goals 6 Benchmark best practices by looking to industry trade associations and agencies 6 Research your competitors' products and services in order to differ- entiate your organization's uniqueness