APPENDIX A Action Plan Build a Foundation for Success (Chapters 1­5 and 12) , Complete the organizational readiness assessment (ORA) in Chapter 9 , Use the completed ORA and information from Chapter 1 to articulate a business case for hiring veterans and/or your approach , Use the business case to enroll senior-level champions , Refine messaging about your initiative's intent and goals, with input from champions , Use refined messaging to garner the support of hiring managers and recruiting staff