IT'S ALL ABOUT CULTURE 33 FIGURE 2.5 Translator Tool Word/concept: Teamwork Practical meaning: work collaboratively with peers & colleagues share information, be inclusive so that anyone & everyone who might be impacted by your work is in the communication loop, be willing to help others & to ask for help from others, avoid finger-pointing & blame when things go wrong. Concrete behavior(s): the organization measures employees on the following competencies related to teamwork: demon- stration of helpfulness, ability to work cross-functionally, ability to work flexibly and adapt to changing work requirements. Formal expectation(s): 3. Further break down the word ``leadership'' into concrete behaviors that exemplify it. 4. Articulate the organization's formal or stated expectations for leadership. Closing Thoughts Consider this common scenario: A career service member--let's call him Steve--joins an organization and, among other things, observes an environment in which people watch the clock and leave at the end of their shift whether the work got done or not, or who have strict boundaries around hours they will and won't work or days of the week they will and won't work. These are all very new concepts to Steve, American Managememt Association · www.amanet.org