U N D E R STA N D I N G E N A B L E M E N T and teamwork across departments. Nearly one-quarter of re- spondents indicate that teamwork between departments in their organizations is inadequate, and more than one-third of respondents report that communication between departments is insufficient. In his book Who Says Elephants Can't Dance? describing his experiences in turning IBM around, Lou Gerstner notes that "one of the most surprising (and depressing) things I have learned about large organizations is the extent to which indi- vidual parts of an enterprise behave in an unsupportive and competitive way toward other parts of the organization. . . . In- dividuals and departments jealously protect their prerogatives, their autonomy, their turf." 2 Especially in challenging economic environments, managers and employees may be inclined to hunker down and focus on the achievement of individual or de-