Free Trial

Safari Books Online is a digital library providing on-demand subscription access to thousands of learning resources.

Resolving Conflicts: Lessons from the Martial Arts 225 energy) through visualization. Having a clear picture of a suc- cessful resolution is an important steering device in heated conflicts. > When attacked, maintain your position without responding in kind. Avoid inflammatory statements that escalate the conflict. Acknowledge and move on. Focus on the present and the future rather than on the past. De- bating who did what, and when, will only create a distraction from the task of reaching agreement. Provide opportunities for the attacker to change position without em- barrassment. Give the individual a "golden bridge," and avoid trying to prove that he or she is wrong. Search for alternatives that meet everyone's objectives. Find the third option, or a "syncretic solution" that integrates several approaches. Deal with impasses by moving to another dimension of value. Cre- > > > >