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Follow-up test

Communicating in Organizations

x25A1_MathematicalPi-Six_10n_000100 Do you give priority to establishing and maintaining in proper working order good systems of communication – downwards, upwards and sideways – in your organization?

x25A1_MathematicalPi-Six_10n_000100 Have you a clear idea of what must, what should and what might be communicated in this three-way system?

x25A1_MathematicalPi-Six_10n_000100 Do you ensure that must-know information goes by the best method of communication: face to face and backed up in writing?

x25A1_MathematicalPi-Six_10n_000100 Are you a listening leader yourself?

Delighting the Customer

x25A1_MathematicalPi-Six_10n_000100 Do you know the product or service you are offering the customer back to front? In other words, are you an expert in your field?

x25A1_MathematicalPi-Six_10n_000100 What parts of your organization’s vision or mission statement and supporting set of values relate specifically to the customer?


  

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