Firstly, I would like to say thank you to Holly Bennion and her team at Capstone for suggesting we produce a second edition of this book.

For their generosity in sharing their knowledge, experience and insights, I am indebted to the contributors Jeanie Baker, Dave Bunting, Richard Davies, William Deeley, John Dunne, Professor Tim Eden, Donna Fraser, Jason Gardener, Lesley Garside, Matthew Heath, Kumar Kamalagharan, Georgina Lee, Jo Price, David Thomas, Bob Watts and Etienne de Villiers.

Particular thanks must go to Lars Humer, whose support, insight and energy in creating ‘Coaches Corner’ has been fabulous and helped to breathe new life into each chapter.

As ever, Steve Coomber’s input has been absolutely invaluable. His ability to ask the right questions, make sense of my answers, and understand how it would all fit together, has helped me keep my sanity.