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CHAPTER 10: IT Project Quality Management > CHAPTER SUMMARY
CHAPTER SUMMARY
Project quality management (PQM) is a knowledge area defined by the Project Management Body of Knowledge. It is defined as:
Project Quality Management includes the processes and activities of the performing organization that determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken. It implements the quality management system through policy and procedures with continuous process improvement activities conducted throughout, as appropriate. (189)
In this text, PQM has been expanded to include not only the quality management concepts, but verification and validation activities and change control to manage the various configurations of the project products throughout the project life cycle.