Reporting Abuses to Trust & Safety

If you suspect a seller of abusing eBay’s rules and regulations, you can report him or her directly on the item page. Look to the Seller Info box of the page of the item in question and click the Report Item link, as shown in Figure 16-2.

When you click that link, you’ll come to the only area on eBay where you can report listing violations. Select the reason for your report and further information from the drop-down menus. After you make your selections, click Continue.

If your issue is connected to a transaction that you’re currently involved in with another eBay member, click the Contact Customer Support link on the Security Center page discussed earlier. You’re presented with a page that suggests answers to the various questions you may have. To actually reach eBay, click Contact Us. You’ll land on the Contact Us page, which presents you with some of the most basic questions about eBay, as well as clickable links to find answers. To really (this time I promise) contact eBay, type a short version of your question, find the Get in Touch with Us area, and click the Email Us link on the right of the page, as shown in Figure 16-3.