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Chapter Nine: Process Tools for Facilitators > Systematic Problem Solving

Systematic Problem Solving

What is it? A step-by-step approach for resolving a problem or issue.

When to use it? When members need to work together to solve a problem.

What’s its purpose? Provides a structured and disciplined means for groups to explore and resolve an issue together. In-depth analysis ensures that groups understand the problem before jumping to solutions.

What’s the outcome? Systematic problem solving results in doable action steps that members of the group take responsibility for implementing. Because the process is systematic, it discourages members from randomly suggesting ideas. Problem solving is at the heart of collaborative conflict resolution. It’s also a key activity in any organization that is dedicated to improving its processes and service to customers.


  

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