Conflict Observation Sheet

At today’s meeting observe the facilitator’s approach to conflict. Make note of as many specific incidents as possible to enrich the feedback.

Behaviors That Help	Behaviors That Hinder
__letting people vent	__ arguing
_asking for dissenting views	_defensiveness
_paraphrasing a lot	__ asking entrapping questions
_showing respect for opposing views	__ letting a few people dominate
_eye contact	__ favoring one side of any debate
_effective body language	__ letting it get emotional or personal
_calmness	__ ending before resolution
_non-defensiveness	__ sidestepping the really hot issues
_validating speakers	__ not using a process
_redirecting sarcasm	__ not using the norms
_confronting the facts