About the Author

INGRID BENS is a consultant and trainer with a master’s degree in adult education and more than twenty-five years of experience as a facilitator. Over the years Ingrid has designed and led numerous strategic change initiatives. She has also consulted on many team implementation projects and helped with the implementation of a variety of projects aimed at creating more collaborative workplaces.

While Ingrid is an experienced organization development consultant, she now spends most of her time writing about facilitation skills and teaching workshops. In addition to Facilitating with Ease! Ingrid is also the author of two other Jossey-Bass publications: Advanced Facilitation Strategies and Facilitating to Lead.

In 2009 the Pfeiffer Company asked Ingrid Bens to create a competency model for facilitation. The result was the Facilitation Skills Inventory (FSI). More information about implementing this assessment in your organization can be obtained at www.pfeiffer.com/fsi.