CHAPTER ELEVEN

Measurements for the Human Resources Department

THIS CHAPTER FOCUSES ON the measurements that can be used to determine the performance of the human resources department. The primary focus of the measurements described here is the department's ability to efficiently hire employees. Also included is employee turnover, which is perhaps the most popular employee-related measurement in use today.

The measurements discussed in this chapter include:

Employee Turnover Average Time to Hire Late Personnel Requisitions Ratio Sendouts per Hire

Intern Hiring Percentage Ratio of Support Staff to Total Staff Employment Cost Effectiveness