21 DO NOT ALTER OR DELETE THIS LINE ­ It is here for spacing purposes. DO NOT ALTER OR DELETE THIS LINE ­ It is here for spacing purposes. S UPER STAR A PPLICATION : C YCLE OF S ERVICE Fill in the Cycle of Service Model below for your job. Be as specific as possible in listing the Moments of Truth. When you're finished, check the results with a co-worker, a customer, and your supervisor. Then take consistent action in your job. Remember to create Moments of Magic. Exceed the customer's expectations. That's what SuperSTARs do! Cycle of Service DO NOT ALTER OR DELETE THIS LINE ­ It is here for spacing purposes. DO NOT ALTER OR DELETE THIS LINE ­ It is here for spacing purposes. 1: The Customer Service Challenge!