Free Trial

Safari Books Online is a digital library providing on-demand subscription access to thousands of learning resources.

Share this Page URL

Part 1: The Customer Service Challenge! > Chapter 4: Summary - Pg. 22

22 Summary In this part, you learned to evaluate customer service as either poor, average, or excellent. You learned that customer service interactions can produce Moments of Truth, Moments of Misery, Moments of Mediocrity, or Moments of Magic. Next, you learned that SuperSTAR Customer Service exceeds customer expectations. Then you learned the Cycle of Service. You learned that you can create Moments of Magic when you CARE, and you learned the CARE Customer Service Model.