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Telephone Skills that Satisfy Customers: Unleash the Full Potential of the Telephone
By: Rick Conlow; Doug Watsabaugh
Publisher: Axzo Press
Pub. Date: December 4, 2009
Print ISBN: 978-1-426-01846-6
Web ISBN: 1-426018-46-0
Pages in Print Edition: 112
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Overview
They've been around since 1876. They're on every wall, desk and pocket in your life now. It's easy to take the phone for granted. But with the millions companies spend to reach people on TV, radio, the internet and direct mail, it only takes one bad moment through the phone to lose a customer forever. Learn how to use the telephone properly and professionally and create telephone moments of magic for your customers.
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