107 Appendix to Part 1 Comments & Suggested Responses Exercise: Composing a No in Place of No Response Scenario 1: Tim: I have good news and bad news regarding your trade magazine article. The bad news: I will not be able to proofread your article as planned. My supervisor has just assigned me a high-priority task--on a super-tight deadline--and I am afraid I cannot do justice to both my assignment and your article. The good news: My intern Paula, a recent college graduate with a bachelor's degree in English, has agreed to step in and proofread your article. Paula is a terrific writer/editor/proofreader who has taken over responsibility for our department's newsletter. I've asked Paula to give you a call later today. I know you will be happy with her proofreading skills. Tim, I hope you will accept my sincere apologies. Were it not for this last-minute work assignment, I would, of course, be more than happy to help you. I look forward to seeing your article in print. Best, Max Scenario 2: Ms. Brown: Thank you for your interest in the XYZ Company and our industry. It sounds as though you are engaged in a fascinating research project. Unfortunately, I am bound by a confidentiality agreement that prohibits me from discussing any aspect of my job or XYZ Company to outside parties. Therefore, I will not be able to participate in your research project. As an alternative, I suggest you contact Bridget Lambert, executive director of our industry trade association. If she cannot help you directly, perhaps she will be able to direct you to an alternative interview source. Ms. Lambert's contact information follows. Best of luck on your Master's thesis. Cordially, Stella Gannon Appendix