The Role of the Leader and Manager

To succeed, any BPR exercise must have the full commitment and support of executive management. Leaders must be capable of and willing to drive change. Managers in a company undergoing major process changes must plan and act to control employee fears, and overcome any resistance to adapt to the changed environment.

An article by Maureen Weicher, et al, points out, “Managers in the organizations after reengineering are compared to coaches. They do not order; they guide. They do not direct the work of others; they coordinate, facilitate and empower.”² It’s like being the coach of a soccer team before a major match. The coach needs to contain the team’s anxiety while motivating them to do their best. The coach needs to analyze performance and drive his team with winning strategies—very much like a leader-manager in a BPR exercise.