C H A P T E R  
   10   

IT and Business Processes

It is the era of business transformation. In an attempt to reduce operating costs, companies are consolidating and streamlining their IT organizations. Efficient processes can help not just streamline IT, they streamline the business as well. Lean and efficient processes are the primary goals, whereas IT is just an implementation tool, as usual. In this chapter, I won’t go deep into the mechanics of how to do business process reengineering (BPR), but I will discuss business transformation from a strategic angle that is very important for business and technology executives—and those who want to rise in the IT ranks.

As an IT manager, you may need to support the business transformation initiatives of your organization. You may participate in the design, redesign, review, and automation of business processes from both the business and IT points of view. You may also participate in transition and change management initiatives that are integral to any business transformation process.