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Where

The metrics program should reside with the owner of the data. I spend 80 percent of my workday developing metrics for others. I coach my customers through the design, creation, implementation, and maintenance of the metrics. In many cases, I also produce and publish their metrics. But I happily tell anyone who asks that I don’t own any of them. I am just helping the owners produce them. They are not mine. My greatest successes are when I can transfer the maintenance and publishing of the metrics to someone on the team who owns the metric. I then transition to a consultant role, helping them use and improve the metrics. This transition takes time—normally because of either a lack of skill or resources. But having the owner of the metric tak....


  

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