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CHAPTER 10: Governance, Adoption, and Tr... > Making It Work Anyway - Pg. 199

CHAPTER 10 GOVERNANCE, ADOPTION, AND TRAINING Lack of Communication Another downfall for governance is that it is not well communicated within the organization. People do not know what they are allowed to do, they don't know what the system is for or what its capabilities are, and they don't really have anyone to turn to in order to obtain this information. The only thing they know is that when they try to do things with SharePoint, the features seem very limited because their environment is so locked down. Change is difficult for most people. Even if the portal they are currently using is terrible, at least they have roughly figured out where everything is, or at least the most important stuff. If you change that on them overnight, no matter how good your solution is, they are not going to be happy. They need lots of warning about what's coming, how and why it will be different, and what benefits they will experience from the change. They also need to know what the rules are, and these rules can't be in a fat binder somewhere, they need to be instantly and easily available, in what Susan Hanley calls "consumable chunks." That means that there have to be good summaries of what the rules are in a form that anyone can read (e.g., brochures, quick reference cards, or easy-to-access sites on the intranet that present well written and relevant content). Making It Work Anyway So, if we've identified some of the causes of governance (and adoption) failure, what are some potential solutions? The reality is that while you can try to get onto the agenda of senior leadership and try harder to convince them to get fully engaged in the SharePoint initiative, they may be difficult to sway. They are more interested in evidence of value than any argument you can make, and you won't be able to show value until after SharePoint has been implemented. As you saw in Figure 10-2, the idealized governance